Limited Warranty for Video Surveillance Products

Available only in the United States

Panasonic i-PRO Sensing Solutions Corporation of America (“Panasonic i-PRO”) will, at its sole option, repair or exchange this product with a new or a comparable refurbished product, free of charge, in the USA from the date of original purchase in the event of a defect in materials or workmanship, as follows:

Category Recorder/NVRS & Extension Units i-PRO Cameras Cameras Advidia Products Matrix or Switcher Display Encoder/ Decoder Camera Controller Accessories Hard Drives or Canisters Mercury Hardware
Products All Models (Hard Disks have separate warranty) All iPRO Models All non-iPRO cameras starting with WV All Advidia models All Models Starting WJ-SX PMPU LCD & CRT Starting WV PLCD Models Starting WV-GXE, WV-GXD BY-HPE WJ-NT All Joysticks EVR Jigs All Brackets Cables Housings LensesHeaters Dome Covers All All
Warranty 3 Years
(NX Series: 5 years)
5 Years 3 Years 4 Years 3 Years 3 Years 3 Years 3 Years 1 Year 3 Years 1 Year
Priority Exchange Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes
30 Day DOA Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Limited Product Warranty:

This warranty is extended only to the original purchaser. A purchase receipt or other proof of date of original purchase will be required before warranty service is rendered. If you ship the product, carefully pack it and send it prepaid, adequately insured and preferably in its original carton. Attach a postage paid letter, detailing your complaint, to the outside of the carton.

This warranty covers failures due to defects in materials or workmanship which occur during normal use. It does not cover damage which occurs in shipment or failures which are caused by products not supplied by Panasonic i-PRO or failures which result from alteration, accident, misuse, abuse, neglect, faulty installation, maladjustment of user controls, improper maintenance, modification or service by anyone other than an Authorized Panasonic i-PRO service center, or damage that is attributable to acts of God.

Limited Warranty – Software:

Panasonic i-PRO warrants to you only that the disk(s) or other media on which the Programs are furnished will be free from defects in material and workmanship under normal use for a period of sixty (60) days from the date of delivery thereof to you, as evidenced by your purchase receipt.

This is the only warranty Panasonic i-PRO makes to you. Panasonic i-PRO does not warrant that the functions contained in the Programs will meet your requirements or that the operation of the Programs will be uninterrupted or error free. Panasonic i-PRO shall have no obligation for any defects in the disk(s) or other media on which the Programs are furnished resulting from your storage thereof, or for defects that have been caused by operation of the disk(s) or other media.

Panasonic i-PRO’s entire liability and your exclusive remedy under this warranty shall be limited to the replacement, in the United States or other Panasonic i-PRO designated location, of any defective disk or other media which is returned to Panasonic i-PRO’s Authorized Service Center, together with a copy of the purchase receipt, within the aforesaid warranty period.

Limitations and Exclusions:

There are no express warranties except as listed above.

PANASONIC I-PRO SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE WARRANTY PERIOD SET FORTH ABOVE. Some states do not allow the exclusion or limitation of implied warranties or liability for incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

If a problem with your equipment develops during the warranty period, first contact your Panasonic i-PRO dealer or Panasonic i-PRO service center. If the problem is not handled to your satisfaction, then write to the Panasonic i-PRO National Service Manager at Panasonic i-PRO Sensing Solutions Corporation of America, 800 Gessner Rd, Suite 700, Houston, TX 77024.


For Technical Support or to obtain service, call toll free: 1-800-513-5417.